Policies for the Rutgers Office of Continuing Professional Education
Cancellation & Substitution Policy
These policies vary from course to course. Please consult the policies printed on your registration confirmation for your specific program.
In most cases, registrants usually may withdraw in writing (via an email to firstname.lastname@example.org) from a class up to three (3) full business days before a course begins to receive a full refund, less the cancellation fee, materials fee and any other fees as noted on the course webpage. In some cases, registrants may be required to withdraw more than three days before the course begins; please check the individual course webpage and your confirmation for details. Registrants may also request a credit towards a future course in lieu of a refund.
If the Office of Continuing Professional Education is not notified in writing at least three or more business days prior to the start of class, registrants will not receive a refund.
Substitutions: For most courses, you may send another person to attend in your place. However, for courses with prerequisites, substitute attendees may not be permitted. Please check the course webpage for details and exceptions.
Submit your written cancellation request at least 3 or more business days prior to the course start to us at:
In the event that we cancel a course, we will try to reschedule and automatically place registered students in the new offering (registrants will be notified of the new date). If a student is unable to attend on the new date, a refund will be issued if we are notified in writing at least three full business days prior to the rescheduled class. If we are unable to reschedule, a refund will be issued or a credit towards a future course will be offered.
Credit Card Payments: A refund will be issued back to the same credit card within 5 business days.
Check, Cash, or Money Order Payments: A refund will be issued by check to the individual or company who made the original payment. The payer must fill out documentation required by Rutgers University (social security number for individuals or federal tax number for companies). Our Registration Unit will email an invitation to the payer to access this electronic documentation; therefore, the payer's valid email address must be provided to our office. If the payer does not complete the documentation within 15 business days, the refund will be forfeited and the amount will instead be applied as a credit to the account for use towards a future course. Refunds by check take 6-8 weeks to process.
Unique Email Address Requirement for Online Courses
IMPORTANT: A UNIQUE EMAIL ADDRESS IS REQUIRED FOR EACH REGISTRANT TO ACCESS OUR ONLINE COURSES
If this is your first time registering with us, please provide your own unique email address when registering; do not provide an email address that you share with co-workers.
If you have previously taken classes with us and have used an email address that you share with your co-workers or supervisor, you must update your account with a unique email address. Click the Register Online button below and sign into your account. On the left side toolbar, click My Account. On the drop-down menu, click Edit Profile/Password. Scroll down to the Email Address field (not the secondary email address field!) and enter your own, individual (not shared!) email address here. Click the Submit button at the bottom to save. If you need assistance updating your account, please email or call (848-932-9271, option 2) our Registration Department.
First, and foremost, if you do not feel comfortable enough to drive, please don't! Your safety is important to us. However, if you do plan to attend class, there are two ways you can check to see if we're holding classes on a bad-weather day.
One, check our website. We update the Adverse Weather Advisory link daily during winter months.
Two, call our main office number at 848-932-9271 and press 4. The outgoing message will be updated by 6:00am on days when we are experiencing inclement winter weather with information on cancellations.
Course materials and handouts are included in your registration fee. Textbooks, design supplies, and other class supplies are included ONLY where specified.
Meals are provided at many of our in-person courses, typically* as follows:
*Please note that there are some exceptions to the standard meal policy stated above. To find out specific details about the meals being offered at a particular course, please check the course webpage and review the "Meals" section (found just below Fees) or call us at 848-932-9271.
NOTE: If you have any dietary restrictions or food allergies, please alert us at least one (1) week in advance of the course start date so that we can make reasonable accommodations. We cannot guarantee accommodations for special requests made after that time.
CEUs and Recertification Credits
One Continuing Education Unit (CEU) is defined as ten (10) contact hours of participation in an organized continuing education experience. In some courses, recertification credits approved by other bodies (eg. N.J. Landscape Architect Evaluation and Examination Committee, Golf Course Superintendents Association of America (GCSAA), NJDEP Certified Pesticide Applicator, NJDHSS REHS / Health Officer CE's, to name a few) are also available for qualified participants. Credit information is posted on the course webpage and on our credits page. If you cannot find the number/type of credits offered for a particular course on our website, please call us at 848-932-9271.
We are happy to provide a "transcript letter" listing the courses you have taken with our office. Please visit our transcript page for more information and to submit your request.
If you have lost the certificate we provided to you for one of our classes, you may request a replacement certificate.
A $15 fee will assessed.
Please send requests for replacement certificates directly to the program coordinator or administrative assistant who handled the course you attended. If you do not know who that person is, you may send your request to our Registration Department via email: email@example.com.
You will be provided a link to our registration system where you will log in, "register" for the certificate replacement, and complete your $15 payment online. After we receive your payment, your replacement certificate will be generated and emailed to you in PDF format within 5 business days.
Several training programs offered by our office are approved for educational benefits through the GI Bill® VA Training Program administered in New Jersey by the Department of Veterans affairs.
Please visit our VA Benefits page for more information.
GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government website at http://www.benefits.va.gov/gibill.
Tax Information for Continuing Education Students
The courses offered by the Rutgers Office of Continuing Professional Education are non-credit programs. As a result, we do not provide 1098-T forms. However, continuing education students may be eligible for the Lifetime Learning tax credit.
Please visit our tax information page for more information.
The Office of Continuing Professional Education, a unit of the Rutgers New Jersey Agricultural Experiment Station, is an equal opportunity program provider and employer.
Accommodations for Individuals with Disabilities
If you require special assistance, please notify our office when you register for a course and/or no less than one week in advance of the course start date. Every effort will be made to accommodate reasonable requests to meet your needs. For more information, please visit the Rutgers Office of Disability Services.
Supervision of Minors
Registered participants under age 18 must be accompanied by a parent or legal guardian.