Developing your employees’ leadership skills can lead to higher levels of engagement, lower rates of turnover, and increased productivity and profits throughout the entire organization. Strong, empathetic leaders can bring out the best in the staff who report to them and inspire confidence and growth. Both new and seasoned managers can benefit from training to enhance their leadership competencies. Whether you are looking for a one hour seminar, a half-day workshop, a customized certificate program, virtual training, or a topic for your next staff development day, we can help!
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Click on each course title to read the full description. Video previews are also included for some courses; look for the play button icon .
The single most important factor creating, influencing, and maintaining motivational peaks, focused engagement, and high productivity levels is the relationship the employee has with his or her manager/ team leader. The focal point of this program is to help employees at all levels to recognize and utilize their leadership potential. Whether you are a new or seasoned leader, this program will help you learn to build strong, trusting relationships with your team and co-workers for higher productivity and engagement.
Coaching and Motivation
This course presents the participant with the skills needed to motivate individuals. It explores motivational principles, various motivators that employees respond to, and identifies barriers that need to be addressed for continued success and growth of employees. The course also covers coaching skills and techniques necessary to motivate groups toward success. The concept of positive growth and transition for all work environments is emphasized.
Delegating for Success
It might seem easier to just do the work ourselves; however, how will the staff grow, learn, and work as a team to meet our objectives? A big part of the answer lies in effectively delegating. With a system that helps us get the right formula of communicating, directing, and allowing for accountability, we can re-engage our teams and develop them so we are hitting all of our goals. This course provides key competences for managing people, such as setting clear and concise direction and establishing objectives and goals for your direct reports.
Developing Leadership Capabilities
This program is designed to develop and enhance the skills and knowledge managers require to effectively lead a team in a modern business environment. Topics include defining a good leader; establishing the difference between a manager and a leader; and skills and qualities required of a leader, such as decision making, communication, coaching and motivation, problem solving, and more.
Difficult Performance Conversations
Improving performance is always a challenge, especially when the employee is not meeting standards or goals. Through discussion and exercises, attendees will practice the skills to define the different types of performance issues, identify common causes of performance issues, and explore options for addressing issues.
Difficult Performance Conversations Video Preview
Effective Coaching and Feedback
Providing feedback and coaching are among the most important tools a manager or supervisor has in their toolbox, but there is no one-size-fits-all approach. This workshop will help leaders hone their skills to determine the best approach for the professional growth and development of their associates.
Effective Coaching and Feedback Video Preview
This course will examine emotional intelligence and its role in effective leadership. Participants will outline and explore the nature of emotional intelligence, which is the ability of an individual to recognize their own and others’ emotions and understand their effects on the workplace. Communication styles and additional practical tools for improving one’s ability to work successfully with others will be covered.
Empathy in Action
Employed properly, empathy is simple and yet so powerful. Many times we get this wrong because we want to fix, change, rescue, or problem solve. This workshop will help you to get it right. Participants will gain a deeper understanding of empathy, why it matters, and its benefits. In addition, they will learn strategies to employ empathy, the questions to ask, how to improve relations, and help you be a more productive team member or effective leader.
Employee engagement — the extent to which employees enjoy, believe in, and feel valued for what they do — is a top indicator of organizational success. This program will teach managers and supervisors how to improve employee engagement in their organization. The course will focus on essential practices for increasing employee engagement, such as control, confidence, and communication.
Employee Engagement Video Preview
Employee Engagement Video Preview
Giving Recognition and Feedback
This course explores the importance of effectively giving recognition and feedback. It will touch upon identifying opportunities to give employees positive feedback, practical tips for delivering both positive and negative feedback, and the importance of following up after feedback is given.
“I’m in Charge, Now What?” New Supervisor Training
Advancing from an individual contributor to a leadership role requires a new skillset. This course reviews the key elements of successful leadership and assists attendees in building key leadership skills. This course is particularly valuable for employees who now supervise former peers. Participants will learn how to effectively manage former peers, how to provide direction, how to communicate more effectively, and how to delegate tasks and responsibilities.
“I’m in Charge, Now What?” Video Preview
Leadership Effectiveness and Capabilities
This program is designed to develop and enhance the skills and knowledge managers require to effectively lead a team. Topics include defining a good leader, establishing the difference between a manager and a leader, and developing the skills and traits that characterize a good leader.
Leadership Effectiveness and Capabilities Video Preview
Leadership for an Inclusive Culture
Direct supervisors and managers have the biggest impact on their employees’ experience. The culture of an employee’s immediate group or team becomes the standard of how the entire organization is viewed. By creating a culture of inclusiveness and high engagement, employees are most likely to stay and do their best work, and the organization can activate the potential advantages of a diverse workforce.
Leadership Skills for High Performing Teams
Leaders require a capacity to lead from both the heart and the head if they wish to maximize the performance of their teams. Taking a holistic look at what that means, leaders must have an understanding of team dynamics, team player styles, and the ability to recognize characteristics associated with both functional and dysfunctional teams.
With the goal of mapping out a personal portrait of their leadership strengths and opportunities for improvement, this workshop allows participants to enhance their listening and conflict management skills, identify the behaviors associated with high-trust leaders, and integrate higher levels of emotional intelligence into every interaction with team members.
This course will explore different leadership styles and the strengths and weaknesses of each. Through activities and role play, participants will develop the tools necessary to recognize and utilize their own leadership/behavioral style, understand the behavioral style of others, and how to best respond to others for maximum effectiveness and results.
Leading a Virtual Team
It is easy to assume that our fundamental needs as team members remains the same when we go virtual. After all, your responsibilities and deliverables don’t change much. Yet, what the research finds is that virtual teams do have different needs. How you, as a Team Leader, create a shared sense of context, understanding, and accountability is critical to the Team’s ability to deliver on key results. This session will help you understand the key actions and conversations that need to happen in order for your virtual team to remain engaged, productive, and resilient.
Leading and Adapting to Change
Change impacts the workplace and individuals differently. By identifying and examining common feelings and reactions to changes, participants learn how the employee responds to change, how these reactions affect the workplace, and how to guide staff and themselves to success.
Leading and Adapting to Change Video Preview
Management and Leadership Skills
This program, designed for new or up-and-coming organizational leaders, provides an overview of the management and leadership skills all managers need for success. The course will introduce participants to the responsibilities of a manager, giving positive and corrective feedback, coaching for performance problems, and much more.
Managing Difficult Situations
This course teaches staff how to respond effectively and sensitively to resistance, charged emotions, and challenging behaviors with clients, customers, and co-workers. When staff can effectively respond to challenging situations, they are better equipped to provide the highest quality customer service. Employees are more satisfied when they have the skills and tools to respond effectively to difficult situations.
Managing Multiple Generations in the Workplace
This course will define each of the generations currently in workplaces, as well as what these individuals want and need from their work and their workplace leaders. Practical tips for working with each generation and the importance of treating individuals from different generations differently are also covered.
Multigenerational Intelligence Training
For the first time in US history, there are currently 5 generations in the workplace. Learning how to foster generational harmony is essential to employee retention and building an engaged workforce. This workshop is designed to address the common sticking points where generations tend to clash as well as provide insights and effective strategies for ways that leaders can build generational harmony. This workshop should be part of your Diversity, Equity, and Inclusion strategy to help foster an inclusive and fair workplace.
In this workshop we will explore:
- The 5 generations that make up the modern workforce
- Common sticking points where generations tend to clash
- Learn what EACH generation needs to build engagement and loyalty
- Tips and best practices for bridging the gaps
- The role leaders play in building generational harmony
Peer to Supervisor
This course is designed to aid those who are moving or recently moved into supervisory or management positions. It discusses the transition from peer to supervisor and the adjustments necessary to make that transition successful. Participants will learn a variety of skills which will optimize this transition, including strategic thinking, effective communication, and motivation skills.
Peer to Supervisor Video Preview
Management improves employee confidence and performance. Participants will learn how to set goals for employees, give feedback effectively, and coach and motivate employees to success. The success of supervisors and managers is often measured by their ability to use these key skills.
The Power of Positive Intelligence
Your mind can be your best friend or worst enemy. With Positive Intelligence, you can improve the percentage of time your mind is serving you rather than sabotaging you. Although IQ and EQ also contribute to reaching maximum potential, it is PQ that determines how much of that potential you actually achieve. PQ can be improved over time, having significant impact on your ability to lead and inspire others. Higher PQ leaders and teams perform 30-35% better on average and report being happier and less stressed. This program will help you identify, and manage, the saboteurs that keep you from becoming all that you can be.
Setting goals is an honored ritual in organizations; however, goals can fall short of helping teams and individuals rise above their challenges or increase their effectiveness towards a stronger future. Why is this? Often it is because we have not clearly and effectively built and communicated goals. In this workshop, we discuss how to build effective goals and practice how to effectively communicate and implement them.
Strategic Planning and Goal Setting
This program explains the necessity of having strategically aligned plans and programs in place within an organization. The course will cover the essential components of a strategic plan; SWOT analysis; how to set specific, measurable, attainable, realistic, and timely goals; and how to identify and overcome obstacles to the meeting of organizational goals.
In this program, the participant will learn about the benefits of building functional teams in a work environment. Teamwork and its principles will be discussed, allowing the participant to develop an appreciation for the skills and knowledge necessary to build successful work teams. This course will discuss in detail: stages of team development, the benefits of teamwork, roles of individual team members, and the characteristics of high-performing teams.
Team Building Video Preview
Team Building Video Preview
Turning Strengths into Actions
Employees who are encouraged to develop and use their strengths are more engaged and loyal. They perform better, produce more, and positively affect their organization’s profits. Learning about their strengths and positive characteristics makes both employees and teams more productive. As a leader, knowing the strengths and positive attributes of your employees helps to maximize them and best identify opportunities for growth.
Learning components include the following: assessing individual strengths that contribute to performance; applying strengths, weaknesses, opportunities, and threats analysis (SWOT); and the role of motivation in ensuring the completion of actions towards forward progress.
Working Through Resistance
What do people think of when they hear the word “resistance?” Likely something negative. Would you like to see resistance in a different light? Join this exciting, provocative workshop to learn how to not only view resistance in a new way, but to use it productively to lead yourself and others through change.
Interested in Bringing Leadership Training to Your Organization?
These courses can be customized to suit the needs and initiatives of any organization.
To find out how to bring these topics — or any of our other staff training courses — to your company, please request a free consultation or contact us:
Sharon Gutterman, Senior Program Coordinator