Conflict Management: Developing Self-Awareness to Resolve Conflicts
In this employee training and development program, instructor Cristina Heta discusses the nature and origins of conflict and shares practical tips for settling workplace disputes. By defining the five main approaches to conflict and exploring the ways in which they interact, the course provides a unique perspective on conflict management and resolution, ultimately demonstrating how through a heightened self-awareness, participants can reduce all conflict by up to 95%. The course concludes by offering participants steps for resolving conflict in ways that are fair to all parties.
About Cristina Heta, Workplace Conflict Resolution Expert
Cristina Heta is the Founder and CEO of Manager on Call, a human resources consulting organization that provides on-call expertise and support to business leaders. Through Manager on Call, Cristina fulfills her passion and purpose for helping leaders advance their managing skills, one leader at a time. Cristina is a certified human resources consultant, coach, trainer, and an executive with more than 20 years of experience managing operations, change, and HR implementations in various organizations, from startups to Fortune 100 companies, in the United States and Europe.
As an executive coach and consultant, Cristina’s direct and demanding style pushes her clients out of their comfort zone, rewarding them with a great sense of accomplishment. As a trainer and a speaker, Cristina leverages her acting background (you can catch her in re-runs of Law & Order) to create dynamic and engaging presentations filled with stories, case studies, and most importantly, practical knowledge that can be applied on the job.
This Conflict Resolution course is just one of the many topics Cristina teaches. A video preview of Cristina teaching a course on Workplace Problem Solving is also available on our website.
Interested in Bringing This Workplace Conflict Resolution Course to Your Organization?
The full, in-depth version of this course can be customized to suit the needs and initiatives of any organization.
To find out how to bring this topic and instructor — or any of our other staff training courses — to your company, please request a free consultation or contact us:
Sharon Gutterman, Senior Program Coordinator
Conflict Management Course Extended Video Preview: Settling Workplace Disputes
Can your organization benefit from Cristina Heta’s course on developing self-awareness to resolve conflicts?
Get a more in-depth look at the type of professional development training that OCPE can provide in this extended course preview video.