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Getting Your Point Across:
Communication Skills for Challenging Situations

ONLINE COURSE

Course Code: ER0324WA21

Communication Skills Course

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Date & Time

Last Held: November 12, 2020
1:00pm - 4:00pm EST

Next offering TBD

PLEASE NOTE THAT YOU WILL BE REQUIRED TO UPLOAD A PHOTO OF YOURSELF HOLDING YOUR GOVERNMENT ISSUED PHOTO ID (passport, driver’s license, municipal, or county ID) BEFORE YOU BEGIN THE COURSE.

Description

Employees in state and local government – and private industry too – often have competing goals to serve numerous stakeholders and constituencies. In addition to dealing with widely varying agendas, those whose duties include any type of enforcement may find themselves up against the immovable object of rules and regulations. This online course has been designed to help you gain the skills needed to get the word out to ALL who need to know so things move forward instead of being mired in the muck!

Specific topics to be discussed include:

  • Persuasive communications – a how-to guide;
  • Negotiating to achieve win-win outcomes;
  • How to win (more) friends and influence people;
  • Being the people's champion;
  • Becoming a "change agent" when things really need to move ahead; and
  • Mastering the "Socratic Method" or how to develop cooperative dialogues among differing parties to keep the conversation moving in a positive direction.
Meet Your Instructor

Ethan Chazin, Ethical Organization course instructorEthan Chazin, MBA

Ethan Chazin applies his experience leading teams through transformation by leveraging employee engagement to unleash people's untapped potential for lasting organizational success. He possesses expertise in training in organizational behavior, strategic planning, new business development, client relationship building, employee engagement, team-building, leadership, and emotional intelligence to optimize worker performance.

Credits

The November 12, 2020 offering of this course was approved for the following credits. We will reapply for similar credits the next time the course runs, but we cannot guarantee credit approval for future offerings.

In addition to 0.3 Rutgers CEUs, this online communication skills course has been approved for the following credits:

NJ Certified Recycling Professionals (CRPs): 3 Classroom credits

NJ Certified Public Works Managers (CPWM): 3 Management

NJ Licensed Water and Wastewater Operators (ALL Licenses): 3 TCHs (Approval #01-072004-30)

Fees
Registration Fee TBD  
Multi Person Registration Fee TBD Register at the same time with a colleague and you both save!
NJLWO Fee (T/W/VSWS License Holders Only!) TBD
Cancellation Fee TBD  

Substitutions are permitted. View cancellation policy.

Meals

No meals will be provided.

Accessing this Online Course

This online course will be delivered via Rutgers' Canvas learning management system. The equipment you will need is a computer (desktop or labtop). A microphone is not required, since you have option to call in to hear the live class. Kindly note that this training is best viewed using the Chrome web browser. If you plan to access the course using a mobile device, please review this link for information: https://community.canvaslms.com/docs/DOC-10567.

You will be prompted to upload a picture of yourself holding your government-issued photo ID before you begin the course. The photo must be clear enough that we can read the name and verify that the person pictured on the ID is in fact the person holding it. An OCPE staff member will review the picture and verify your identity.

IMPORTANT: A UNIQUE EMAIL ADDRESS IS REQUIRED FOR EACH REGISTRANT TO ACCESS OUR ONLINE COURSES

  • If this is your first time registering with us, please provide your own unique email address when registering; do not provide an email address that you share with co-workers.

  • If you have previously taken classes with us and have used an email address that you share with your co-workers or supervisor, you must update your account with a unique email address. Click the Register Online button below and sign into your account. On the left side toolbar, click My Account. On the drop-down menu, click Edit Profile/Password. Scroll down to the Email Address field (not the secondary email address field!) and enter your own, individual (not shared!) email address here. Click the Submit button at the bottom to save. If you need assistance updating your account, please email or call (848-932-9271, option 2) our Registration Department.

Pre-registration is required.

Register

Sorry, registration is not currently available for this course.

Would you like to be notified when the next offering is scheduled? 
Here are 3 convenient ways to be added to our mailing list:
1. Click here to join our mailing list (please reference "Getting Your Point Across: Communication Skills for Challenging Situations" or Course Code ER0324) 
2. Call us at 848-932-9271, select option 3
3. E-mail us at ocpe@njaes.rutgers.edu

Program Questions? Contact Us!

Assistant Director: Carol Broccoli, 848-932-7207
Administrative Assistant: Claudine Oleskin, 848-932-7204