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Rutgers University
Patient Education: How to Communicate More Effectively with Patients

An Online Health Literacy Course for Healthcare Professionals

Course Code: HC0101WA17

Patient Education Health Literacy CoursePatient Education Online Course Screenshot


Offered Continuously



Course Description

This self-paced online course helps improve communication and understanding between healthcare providers / staff and the patients they serve by focusing on health literacy. Participants will learn what health literacy is and how to identify patients who may have low levels of health literacy. They will be given specific tools and strategies to improve their communications with and engagement of different patients depending on their level of health literacy. The ultimate goal of this improved communication is better health outcomes and reduced readmission rates.

With extensive video of our highly rated instructor, self-assessment quizzes and interactive exercises, students will be engaged from start to finish.

Course Topics include:

  • Literacy vs Health Literacy
  • Why are patients at risk?
  • Who is at risk?
  • Red flags for low health literacy
  • Universal Approach to Patient Education
  • First impressions
  • Non-verbal communications
  • Using plain language
  • Brown bag medication review
  • The importance of visuals
  • Addressing language differences
  • De-escalating confrontations

View this 5-minute demo to see a sample of what this online course is like. (Best viewed in Internet Explorer or Chrome; Mozilla/Firefox is not supported.)

How This Course Works

Completing the Course:

The course is comprised of three modules. To receive a certificate of completion, students must complete all three modules in order.

At the conclusion of the course, students are required to complete a course evaluation survey. Upon submission of the survey, the student will be redirected to a page where a personalized certificate of completion will be generated and can be saved or printed.

Good to Know:

Students may take a break at any time and resume where they left off; they are not required to complete the course in one session.

Quizzes in the course are for self-assessment only; they will not be graded.

Continuing Education Credits

Students will earn 0.1 Rutgers CEUs (continuing education units).




$25 per person*

*Volume discount pricing is available. If interested in this option, please contact Felicia Conte at 848-932-7649 or via email.


[Coming soon]

Questions? Contact Us!

Program questions: Felicia Conte, 848-932-7649

Registration questions: Registration unit, 848-932-9271 option 2