Home > Employee Training and Development > Instructor George Wright

Join Our Mailing List button

Corporate Trainer Jay Martinez

Rutgers Staff Trainer Jay Martinez

About Jesus (Jay) Martinez

Mr. Martinez is a 25-year Law Enforcement veteran, Police Department Lead Training Officer, S.W.A.T. Deputy Commander and former Acting Commander. He delivers high energy and captivating workshops, which will leave you wanting more. He is currently an award winning contributing editor for NJ Blue Now for training-related topics. Jay continues to pursue his education at Grantham University.


Course Topics include:

Communicating with an Emotionally Disturbed Person (EDP)

People suffering from mental health disorders can be difficult or even dangerous to deal with. When a person has a brain disorder, chemical imbalance, or psychiatric diagnosis, constant communication is critical. This workshop is designed to help participants identify mental illness and better communicate, negotiate and de-escalate situations with these individuals, while focusing on personal safety and threat assessment. Veteran law enforcement officer and expert training instructor Jay Martinez will specifically cover body language, pre-indicators of violence and personal protection. Afterwards, the class will practice their new communication skills with interactive role play scenarios.

This program can be customized to fit your specific organizational needs. For example, this course can be tailored for retail operations and might be called "Communicating with an Angry Customer." Likewise, the program specifics can be changed to address the needs of the healthcare industry and may be called, "Communication Skills for Confrontation and De-Escalation of Upset Patients/Families."

Verbal De-Escalation
In the heat of a verbal altercation, how you respond can propagate an adverse reaction or de-escalate the situation. This workshop is designed to assist participants in effectively managing verbal confrontations in a professional and productive manner. Veteran law enforcement officer and expert training instructor Jay Martinez will teach a three step verbal de-escalation plan that is based on professional negotiator tactics. Other topics covered include listening, suspending judgment, disciplined personal decorum and safety principles. Afterwards, the class will practice their new skills with interactive role play scenarios designed to help each individual actively use a calculated approach to their own speech and body language when engaging in an emotionally charged verbal exchange.
Situational and Safety Awareness in the Workplace
Despite the professional setting, all industries are susceptible to workplace violence and criminal behavior. This workshop is designed to assist participants in recognizing suspicious behavior so that they can help deter a potential theft, assault, illegal sale of narcotics, large scale attack or other malice. Veteran law enforcement officer and expert training instructor Jay Martinez will explain how the human mind creates a plan then attempts to unfold that plan with a clear and intentional purpose. Specific topics covered include recognizing suspicious activity (such as fusion, baseline, red zone, surveillance, attire, movement, mood, etc.) and identifying bodily indicators (kinetics, proxemics, eye movements, stances, micro expressions etc.). Afterwards, the class will practice their new situational and safety awareness skills with interactive role play scenarios.


Interested in Staff Training with Expert Instructor Jay Martinez?

Bring any of these team training programs to your organization today!

Offered as either a half day 4-hour or full day 8-hour program, each course can be customized to suit the needs and initiatives of any organization. To find out how to bring this instructor -- or any of our other staff training courses -- to your facility, contact us:

Sharon Gutterman, Senior Program Coordinator
Email: gutterman@njaes.rutgers.edu
Phone: 848-932-7701