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Video Preview: Corporate Trainer Dan Foglia Teaches Course on
Managing Difficult Situations at Work

Managing Difficult Situations: A Training Course in Managing Conflict

This employee training and development class teaches staff how to respond effectively and sensitively to resistance, charged emotions, and challenging behaviors with clients, customers, and co-workers. Participants will learn about their personal conflict management styles and what types of conflict management techniques are appropriate to employ in various situations in the workplace. Generational differences that affect how conflict is managed in the workplace are also addressed. When staff can effectively respond to challenging situations, they are better equipped to provide the highest quality customer service. In addition, employees are more satisfied with their jobs when they have the skills and tools to respond effectively to difficult situations.

Interested in Bringing This Workplace Conflict Management Course to your Organization?

The full, in-depth version of this course can be customized to suit the needs and initiatives of any organization. To find out how to bring this topic and instructor -- or any of our other staff training courses -- to your company, contact us:

Sharon Gutterman, Senior Program Coordinator
Email: gutterman@njaes.rutgers.edu
Phone: 848-932-7701

About Dan Foglia, Workplace Conflict Resolution Expert

Dan Foglia is an influential communicator and an accomplished healthcare administrative executive with experience in multi-specialty, multi-site practices. His areas of expertise include corporate compliance, quality assurance and improvement, human resources, community outreach/marketing, and emergency management. Dan has earned a Corporate Compliance and Ethics Professional certification from the Society of Corporate Compliance and Ethics and a Professional in Human Resources certification from the HR Certification Institute. He teaches employee training and development workshops on a variety of topics, including conflict resolution, managing change, dealing with difficult people, cultural diversity, empathy, and aging sensitivity.

Dan served in the United States Army and NJ National Guard, and his educational background includes a B.A. in Justice Studies and Law from Montclair State University. He is currently pursuing a Master's degree in Healthcare Administration.