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Rutgers University
Employee Training and Development:
Healthcare Courses


From anatomy and physiology to medical coding to pharmacology and everything in between, we have a variety of professional development courses to meet your staff training needs. Whether you are looking for a one hour seminar, one hour online courses, half-day workshop or a customized certificate program, we've got you covered.

Some of the healthcare courses we can bring to your facility include:

Anatomy and Physiology - Level 1 and Level 2

The Level 1 Anatomy and Physiology course is an overview of the structure and function of the human body. The course content highlights the chemical, cellular, and tissue levels of organization, and the anatomy and physiology of the integumentary, skeletal, muscular, nervous, vascular, endocrine, digestive, respiratory, and urinary systems.

The Level 2 course is a continuation of the study of the structure and function of the human body and the mechanisms for maintaining homeostasis within it. This course is designed to take a deeper look into the structure and function of all 11 systems of the human body.

Certified Professional Coder (CPC) Preparation Program (View Course Video Preview)
In this class, students will learn ICD-10, HCPCS II, and CPT to prepare for the CPC exam. This class covers how to correctly code provider diagnosis and services to help optimize reimbursements and avoid costly compliance penalties. Through classroom lectures, reading assignments, group activities, videos, and quizzes, students will gain familiarity with: anatomy, physiology, medical terminology, coding basics, evaluation management (E/M), surgery, genital system, nervous system, urinary system, pathology, medicine, and much more.
Clinical Documentation
Medical record technicians assign appropriate ICD 10 or CM and/or CPT codes to each diagnosis and procedure, consult classification manuals, and rely on their knowledge of disease processes. These technicians are key partners in patient care because they assign patients to "DRGs," resulting in appropriate insurance reimbursement and billing. Also, they may at times be asked to tabulate and analyze data to help improve patient care, control costs, and for use in legal actions and research studies. This course is designed to assist medical record technicians in the interpretation of medical documentation for the purpose of assigning ICD and CPT codes.
Communicating with Older Adults
In this workshop, participants will learn methods for communicating effectively with the elderly, and how common conditions and symptoms experienced by the elderly affect their care. The course begins with a basic overview of communication and active listening. The importance of reminiscing, ways of dealing with sensory impairments, and avoiding assumptions are also covered.
Customer Service: Why It Matters [Healthcare Version]
Providing great customer service in healthcare is not only a solid business decision, but an integral part of the healing process. Clinical and technical competencies of hospital professionals are certainly critical to positive outcomes. What is essential is that these skills and behaviors are rooted in compassion, concern, and a commitment to service excellence. Together, these lead to better clinical outcomes, higher levels of patient satisfaction, and patient loyalty. This program offers participants an opportunity to reflect on their beliefs about service excellence, practice skills which contribute to positive service outcomes, and discover how to build positive relationships with every customer encounter.
Disease Processes
This course covers etiology and organ system involvement of diseases, including physical signs and symptoms, prognoses, common complications, and their management. Basic concepts and terminology are presented. This course also includes an examination of the most common categories of diseases for each body system, with normal anatomy and physiology compared to pathologic anatomy and physiologic malfunctioning due to disease processes. Diagnostic methods, management, treatment modalities, and prognosis will be discussed.
Electronic Medical Record Training
Over the last several years, the federal government has identified the implementation of electronic health records as a major priority in improving healthcare safety, quality, and cost. To this end, hospital facilities have dedicated substantial efforts and resources toward the development and implementation of computerized systems to encompass electronic medical record charting. This course will train employees in the various aspects of the care and use of electronic medical records needed to function in today's healthcare society. Participants will learn, among other things, about logging in, finding patient information and records, medication records, start of shift flow, admission flow, transfer flow, daily care flow, and discharge flow. Training can be provided in various systems, such as but not limited to Epic, Siemens, and McKesson.
The End of Life: A Journey
Dying in America has changed. Due to medical advances, life expectancy has significantly increased. More and more, death is related to the end stage of a chronic disease that has had a predictable and lengthy course. This four-hour program will help caregivers and individuals to understand death as a process and a part of life. This course will explore the legal aspects, ethical and religious belief systems, and cultural norms that underlie the diversity of approaches to death and dying.
Interpreting Lab Results
This course will include reviewing acute inpatient, outpatient surgery, and emergency department medical records and assigning ICD-10 and CPT codes from physician documentation for the purpose of hospital reimbursement, statistics, and quality measures. Clinical indicators of disease and lab values are used to support physician documentation for accurate code assignment.
Mastering the ICD-10 – Coding System
This class will assist you adjusting to ICD-10 implementation. Participants will learn what skill sets are needed to code ICD-10 and to understand the structural differences between ICD-9 and ICD-10. Students will learn the documentation requirements of ICD-10-CM and ICD-10-PCS.
Medical Assistant Training
This course is for employees who are looking to receive clinical training and climb the career ladder in the organization. It will provide participants with the knowledge to function as an entry-level medical assistant. Topics will include anatomy and physiology, phlebotomy, point of care testing, electrocardiology, and respiratory care. It will cover the history of medical terminology and use of root words, prefixes, and suffixes, providing the attendee with an understanding of medical terminology as it relates to the medical profession. Participants will also learn how to review charts and vital signs.
Medical Terminology for Clinicians/Non–Clinicians
Participants will learn to recognize word roots, prefixes, and suffixes used in medical language today. They will also learn how to combine words to create meaningful medical conditions, comprehend the definition of complex medical terms, and the correct spelling of these words. In this medical terminology course, attendees will learn medical terms related to all major body systems, including: muscular system, skeletal system, respiratory system, circulatory system, digestive system, reproductive system, and urinary system.
Patient Education: Health Literacy Classroom Course (View Course Video Preview)
This program will help to improve communication and understanding between healthcare providers and patients by focusing on health literacy. Participants will learn what health literacy is, how to identify patients who may have low levels of health literacy, and how to best communicate with a patient depending on their level of health literacy.

Patient Education: Self-Paced Online Health Literacy Course (View 5-Minute Course Demo)
With extensive video of our highly rated instructor, self-assessment quizzes and interactive exercises, students will be engaged in this self-paced online course from start to finish. Learn more.
This course is an introduction to pharmacology, including terminology, drug categories, usage, side effects, contraindications, and interactions. Common dosage ranges and routes of administration will also be examined. A general understanding of the actions and reasons for use of various groups of pharmacologic agents is introduced, as well as common diseases and the drugs used to treat them. Medications are discussed according to major drug classifications and body systems.
Spanish for Healthcare
This course will focus upon specific terminology and occupational specific language, allowing staff to communicate with non-English speaking customers, supervisors, and co-workers. This class will focus on direct communication, narrowing the language barrier that may prevent professional and quality service.
Teach-Back Techniques
Many professionals are knowledgeable and well versed in particular subject areas, BUTů are they able to communicate that knowledge? More specifically, are they able to explain complex information to a patient/client/customer who may not have the background, education or experience to understand what is being communicated? This course provides guidance on effective communication and simple checkpoints and methods to verify that the intended audience understands the essential information being communicated and necessary for positive outcomes. Teach-back techniques improve chances for successful communications regardless of barriers.
Understanding Memory Loss, Dementia, and Alzheimer's Disease
Attendees will learn how the brain works and become readily able to recognize areas of the brain responsible for day-to-day functioning. Participants will understand that the causes for all the changes in functioning, communication, and behavior are because of not only how the brain is affected by the progression of the disease, but also what areas are affected. Attendees will learn the differences between normal forgetfulness and memory loss and those diagnosed with dementia or Alzheimer's disease. Stages of progression will be discussed using actual pictures of changes in the brain.

For a complete list of our courses and descriptions, view our course catalog.

Rutgers Office of Continuing Professional Education also offers the following healthcare course on campus:

If you are interested in any course above (or another topic not listed), request more information online or call us at (848) 932-7701 to get started. We would be thrilled to hear from you!

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