Home > Leadership, Management & Communications Courses > Getting Your Point Across: Communication Skills for Challenging Situations

register now button

register by mail/fax button

Join Our Mailing List button

Getting Your Point Across:
Communication Skills for Challenging Situations

Course Code: ER0324CA19

Communication Skills Course

Bookmark and Share
Date & Time

March 21, 2019
8:30am - 12:00pm (Check-in time: 8:00am)

Description

Employees in state and local government – and private industry too – often have competing goals to serve numerous stakeholders and constituencies. In addition to dealing with widely varying agendas, those whose duties include any type of enforcement may find themselves up against the immovable object of rules and regulations. This course has been designed to help you gain the skills needed to get the word out to ALL who need to know so things move forward instead of being mired in the muck!

Specific topics to be discussed include:

  • Persuasive communications – a how-to guide;
  • Negotiating to achieve win-win outcomes;
  • How to win (more) friends and influence people;
  • Being the people's champion;
  • Becoming a "change agent" when things really need to move ahead; and
  • Mastering the "Socratic Method" or how to develop cooperative dialogues among differing parties to keep the conversation moving in a positive direction.
Credits

In addition to 0.3 Rutgers CEUs, this recycling training course has been approved for the following credits:

NJ Certified Recycling Professionals (CRPs): 3 Recertification credits

NJ Certified Public Works Managers (CPWM): 3 Management

Fees
Registration Fee $95.00  
Multi Person Registration Fee $75.00 Register at the same time with a colleague and you both save!
Cancellation Fee $25.00  

Substitutions are permitted. View cancellation policy.

Meals

Continental breakfast will be provided to you at no additional cost.

NOTE: If you have any dietary restrictions or food allergies, please alert us at least one (1) week in advance of the course start date so that we can make reasonable accommodations. We cannot guarantee accommodations for special requests made after that time.

Location

GPS systems may not recognize campus addresses. Even if they take you to the correct building, they will not take you to the assigned parking lot. Therefore, we strongly recommend that you use the directions we provide.

Ralph Geiger Turfgrass Education Center
20 Indyk-Engel Way, New Brunswick, NJ 08902
Directions and Parking Information

Note: Pre-registration is required. We're sorry, but we cannot guarantee a seat, materials or meals for walk-in registrants. Location is subject to change; registrants will be notified in the event of a change.

Register

To Pay By Credit Card:

register now button

First time registering online? Click here for step-by-step instructions.

To Pay By Check, Money Order, or Purchase Order:

register by mail/fax button

For Registration Assistance:

Please call 848-932-9271, option 2.

Program Questions? Contact Us!

Assistant Director: Carol Broccoli, 848-932-7207
Administrative Assistant: Claudine Oleskin, 848-932-7204

Attention U.S. Veterans

All of the courses offered by the Rutgers Office of Continuing Professional Education are approved by the New Jersey State Approving Agency for Veterans Training for educational benefits through the GI Bill. For more information about the GI Bill, click here.