Getting Your Point Across:
Communication Skills for Challenging Situations

February 11, 2020
12:30pm - 4:00pm (Check-in time: 12:15pm)

Employees in state and local government – and private industry too – often have competing goals to serve numerous stakeholders and constituencies. In addition to dealing with widely varying agendas, those whose duties include any type of enforcement may find themselves up against the immovable object of rules and regulations. This course has been designed to help you gain the skills needed to get the word out to ALL who need to know so things move forward instead of being mired in the muck!

Specific topics to be discussed include:

• Persuasive communications – a how-to guide;
• Negotiating to achieve win-win outcomes;
• How to win (more) friends and influence people;
• Being the people's champion;
• Becoming a "change agent" when things really need to move ahead; and
• Mastering the "Socratic Method" or how to develop cooperative dialogues among differing parties to keep the conversation moving in a positive direction.

In addition to 0.3 Rutgers CEUs, this recycling training course has been approved for the following credits:

NJ Certified Recycling Professionals (CRPs): 3 Recertification credits

NJ Certified Public Works Managers (CPWM): 3 Management

Substitutions are permitted. View cancellation policy.

Deli buffet lunch will be provided to you at no additional cost.

NOTE: If you have any dietary restrictions or food allergies, please alert us at least one (1) week in advance of the course start date so that we can make reasonable accommodations. We cannot guarantee accommodations for special requests made after that time.

GPS systems may not recognize campus addresses. Even if they take you to the correct building, they will not take you to the assigned parking lot. Therefore, we strongly recommend that you use the directions we provide.

Extension Conference Center
18 Ag Extension Way, New Brunswick, NJ 08901
Directions, Parking Information & Map

CAMPUS PARKING HAS CHANGED! PLEASE REVIEW NEW POLICIES BELOW.

• All visitors must register their vehicles online with the Rutgers Department of Transportation Services. A link will be provided in your course registration confirmation email. Be sure to complete this important step prior to traveling to campus.
• All Rutgers faculty/staff/students must use their regular Rutgers permit and park in the nearest lot assigned for their permit type.
• Citations/fines will be issued for failure to comply with these policies.

Note: Pre-registration is required. We're sorry, but we cannot guarantee a seat, materials or meals for walk-in registrants. Location is subject to change; registrants will be notified in the event of a change.

All of the courses offered by the Rutgers Office of Continuing Professional Education are approved by the New Jersey State Approving Agency for Veterans Training for educational benefits through the GI Bill. For more information about the GI Bill, click here.