Home > Water and Wastewater Operations > Effective Management Skills for Utility and Public Works Professionals

register now button

register by mail/fax button

Join Our Mailing List button

Effective Management Skills
for Utility and Public Works Professionals

New Series!

Course Code: EO0150CA18

24 TCHs offered for NJ Water and Wastewater Operators
(License S, C, N, T, W, VSWS)

Management Skills for Utility and Public Works Professionals

Bookmark and Share
Date & Time

October 11, 18, 25 and November 1, 2017
8:30am - 3:30pm (Check in time on Day 1: 8:00am)

NOTE: Attendance on all four days is highly recommended. However, if your schedule does not allow it, you can select one, two, or three days to attend.


As a leader in your organization, the capabilites of the employees you oversee and the overall success of your organization reflects on you. By creating an engaged group of motivated staff members, you can feel confident that each team member will fulfill their job responsibilities and contribute positively to organizational goals. Ensure the current and future success of your organization by learning how to build and lead a successful team, from interviewing new candidates to succession planning for key roles. Plus, raise your level of expertise in areas such as giving feedback, conducting coaching sessions, and critical thinking in order to improve the performance of your employees.

The goal of this 4-day training series is to develop leadership skills for management executives at water and wastewater utilities and public works departments. Engagement, empowerment, and communication with staff are critical for success in these positions. This new Effective Management Skills series is designed to enhance your knowledge and abilities in these areas, so that you and your team can meet customers' current and future demands with the highest level of service, quality, and efficiency.

Day 1: Succession Planning (10/11/17)
Instructor: Dennis Ciemniecki

Succession Planning is a process for identifying and developing internal people with the potential to fill key business leadership positions in the company. Succession planning increases the availability of experienced and capable employees that are prepared to assume these roles as they become available. Taken narrowly, "replacement planning" for key roles is the heart of succession planning.

At the end of this course, participants will be able to:

  1. Understand the steps and components of a succession plan.
  2. Learn the potential value offered by succession planning; a sustainable advantage and business continuity through staff strategies.
  3. Identify "key role" positions and the factors that must be taken into account in designing a succession plan.
  4. Identify the framework for scoping and developing a succession plan via a class exercise.

Day 2: Essential Workplace Leadership Skills (10/18/17)
Instructor: Stan Elson

This workshop focuses on the two skills that every leader needs, namely giving feedback and conducting coaching sessions. Combined with the effective questioning and listening skills that are taught as well, leaders will be well prepared to improve employee performance. This will be an extremely interactive session that incorporates skills practice, realistic case studies, and action planning so that leaders come away adept at the using the essential skills that they need.

Day 3: Effective Communications and Team Building (10/25/17)
Instructor: Bill Jamison

In this course, participants will learn how to communicate with members of their communities and manage messaging. The program will touch on real and perceived risk and an overview of effective communication skills. Participants will then learn how to use these skills in a variety of practical situations. Teamwork and its principles will also be discussed, allowing the learner to develop an appreciation for the skills and knowledge necessary to build successful work teams. This class will discuss in detail: stages of team development, the benefits of teamwork, roles of individual team members, and the characteristics of high-performing teams.

Day 4: Interviewing, Critical Thinking, and Employee Engagement (11/1/17)
Instructor: Dan Sell

This program provides training in interviewing, employee engagement, and critical thinking. The program will include lectures on the principles that guide each topic, as well as group exercises and discussions on those principles and their application in the workplace.


In addition to 2.4 Rutgers CEUs (0.6 per day), this management skills training series has been approved for the following credits:

NJ Licensed Water and Wastewater Operators: 24 TCHs for the entire series; 6 TCHs per day
(Day 1 Approval #01-071704-30; Day 2 Approval #01-071705-30; Day 3 Approval #01-071702-30; Day 4 Approval #01-071703-30)

NJ Certified Public Works Managers (CPWM): 24 Management credits for the entire series; 6 per day

Series Registration Fee *Highly Recommended* $995.00 Attend all four days to complete the entire series!
Three-Day Registration Fee $795.00 Choose any three days to attend.
Two-Day Registration Fee $550.00 Choose any two days to attend.
Single Day Registration Fee $285.00 Choose any single day to attend.
Cancellation Fee $25.00

Substitutions are permitted. View cancellation policy.


Continental breakfast and lunch will be provided to you at no additional cost.

NOTE: If you have any dietary restrictions or food allergies, please alert us at least one (1) week in advance of the course start date so that we can make reasonable accommodations. We cannot guarantee accommodations for special requests made after that time.


GPS systems may not recognize campus addresses. Even if they take you to the correct building, they will not take you to the assigned parking lot. Therefore, we strongly recommend that you use the directions we provide.

Douglass Student Center
100 George Street, New Brunswick, NJ 08901
Directions, Parking Information & Map

Note: Pre-registration is required. We're sorry, but we cannot guarantee a seat, materials or meals for walk-in registrants. Location is subject to change; registrants will be notified in the event of a change.


To Pay By Credit Card:

register now button

First time registering online? Click here for step-by-step instructions.

To Pay By Check, Money Order, or Purchase Order:

register by mail/fax button

Program Questions? Contact Us!

Program Coordinator: Felicia Conte, 848-932-7649

Attention U.S. Veterans

All of the courses offered by the Rutgers Office of Continuing Professional Education are approved by the New Jersey State Approving Agency for Veterans Training for tuition reimbursement through the GI Bill. For more information about the GI Bill, click here.