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Effective Emergency/Crisis Communications


Course Code: EO0109WB21

6 TCHs offered for NJ Water and Wastewater Operators
(License S, C, N, T, W, VSWS)

Effective Emergency Communications

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Date & Time

Last Held: December 9 & 16, 2020
8:30am - 12:00pm EST (Log-in time: 7:45am - 8:00am EST)

View additional upcoming offerings of this course.


Every organization needs to plan how to communicate internally and externally in the event of a crisis. In this two half-day online course, charismatic communication expert Bill Jamison will walk you through a broad range of emergency risk communication principles.

You will receive awareness level training in developing and delivering communications with employees, customers, suppliers, media, and the public at large. You will study methods to improve internal communications, develop ongoing partnerships, and effectively communicate with the public or media during a crisis.

Topics include:

  • Elements of Communication
  • First Impressions
  • Challenges to Effective Communication
  • How Stress/Anxiety/Threat Affect Communication
  • Confirmation Bias
  • Critical Factors in Risk Communications
  • Trigger Words
  • Qualities of a Good Spokesperson
  • Developing a Message

Whether you need to prepare to communicate a significant change initiative within your organization, work through a media crisis, or develop key messages to deliver to company stakeholders, this online course will prepare you to more effectively communicate during emergencies.

Meet Your Instructor

Bill Jamison, Emergency/Crisis Communications course instructorBill Jamison

Bill Jamison is a communications consultant and an accomplished public speaker who has been teaching courses through Rutgers University since 2002. He is certified by the Centers for Disease Control (CDC) as a Crisis Emergency Risk Communications trainer and has decades of experience as a communications specialist with the New Jersey Department of Health (NJDOH).


In addition to 0.6 Rutgers CEUs, this emergency communications training course has been approved for the following credits:

NJ Certified Recycling Professionals (CRPs): 6 Classroom credits

NJ Licensed Water and Wastewater Operators: 6 TCHs (Approval #01-090603-30)

NJ Certified Public Works Managers (CPWM): 6 Management

NJ Licensed Professional Engineers: 6 Continuing Professional Competency (CPC) Credits

Registration Fee TBD
Multi-Person Registration Fee TBD Register at the same time with a colleague and you both save!
NJLWO Fee (T/W/VSWS License Holders Only) TBD
Cancellation Fee TBD

Substitutions are permitted. View cancellation policy.


No meals will be provided.

Accessing this Online Course

This online class will be delivered via Webex. Before the class date, you will receive an email with instructions and a link to join the training session. To connect to the audio during the training session, you can use your phone or your computer (with a headset).

Please note that you will be prompted to upload a picture of yourself holding your government-issued photo ID before you begin the course. The photo must be clear enough that we can read the name and verify that the person pictured on the ID is in fact the person holding it. An OCPE staff member will review the picture and verify your identity.


  • If this is your first time registering with us, please provide your own unique email address when registering; do not provide an email address that you share with co-workers.

  • If you have previously taken classes with us and have used an email address that you share with your co-workers or supervisor, you must update your account with a unique email address. Click the Register Online button below and sign into your account. On the left side toolbar, click My Account. On the drop-down menu, click Edit Profile/Password. Scroll down to the Email Address field (not the secondary email address field!) and enter your own, individual (not shared!) email address here. Click the Submit button at the bottom to save. If you need assistance updating your account, please email or call (848-932-9271, option 2) our Registration Department.

Pre-registration is required.


Sorry, registration is not currently available for this course.

Would you like to be notified when the next offering is scheduled? 
Here are 3 convenient ways to be added to our mailing list:
1. Click here to join our mailing list (please reference "Effective Emergency/Crisis Communications" or Course Code EO0109) 
2. Call us at 848-932-9271, select option 3
3. E-mail us at ocpe@njaes.rutgers.edu

Program Questions? Contact Us!

Assistant Director: Carol Broccoli, 848-932-7207
Administrative Assistant: Claudine Oleskin, 848-932-7204