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Customer Service Skills for Utility Operations

ONLINE COURSE

Course Code: EO0108WA21

6 TCHs offered for NJ Water and Wastewater Operators
(License S, C, N, T, W, VSWS)

Customer Service Skills Course

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Date & Time

In accordance with Rutgers University's COVID-19 social distancing policy, we are now offering this course online.

May 11 & 12, 2021
8:30am - 12:00pm EDT
(Participants must attend both days of the class.)

PLEASE NOTE THAT YOU WILL BE REQUIRED TO UPLOAD A PHOTO OF YOURSELF HOLDING YOUR GOVERNMENT ISSUED PHOTO ID (passport, driver’s license, municipal, or county ID) BEFORE YOU BEGIN THE COURSE.

Description

Customer service is something everyone needs to be aware of – really! How can we go beyond service to engage our customers in an experience they will not soon forget?

This course was developed to provide tips, techniques, and tools to help you build and improve your customer service skills and mindset. From utility crews out in the field to personnel in a call center, and from front line workers to senior leaders, all attendees will gain valuable knowledge to help them address an array of customer service challenges because customer service is EVERYONE'S job!

Topics will include:

  • Customer service versus customer experience
  • Customer focused mindsets and behaviors
  • Understanding customer behaviors
  • Increasing customer engagement
  • Building a customer centric culture
  • Cultivating ownership and accountability
  • Sustaining customer relationships
Credits

In addition to 0.6 Rutgers CEUs, this customer service training course has been approved for the following credits:

NJ Licensed Water and Wastewater Operators: 6 TCHs (Approval #01-010801-30)

PA Water and Wastewater Operators: 6 Recert Hours

NJ Certified Public Works Managers (CPWM): Pending

NJ Health Officers & Registered Environmental Health Specialists: Rutgers University, NJAES, Office of Continuing Professional Education has been approved by the New Jersey Department of Health as a provider of NJ Public Health Continuing Education Contact Hours (CEs). CEs for Customer Service Skills for Utility Operations are still pending.

Fees
Registration Fee $280.00
Multi-Person Registration Fee $250.00 Register at the same time with a colleague and you both save!
NJLWO Fee (T/W/VSWS License Holders Only) $140.00
Cancellation Fee $75.00

Substitutions are permitted. View cancellation policy.

Meals

No meals will be provided at this course.

Accessing this Online Course

This online course will be facilitated on the Canvas Virtual Platform. It is recommended that you access the course using a computer (desktop or laptop) with a high-speed internet connection. A built-in laptop microphone or external microphone can be used. Webcams are optional. Kindly note that this training is best viewed using the Chrome web browser. Tablets can also be used. If you plan to access the course using a mobile device, you should download the Canvas app. Please review this link for information: https://community.canvaslms.com/docs/DOC-10567.

IMPORTANT: A UNIQUE EMAIL ADDRESS IS REQUIRED FOR EACH REGISTRANT TO ACCESS OUR ONLINE COURSES

  • If this is your first time registering with us, please provide your own unique email address when registering; do not provide an email address that you share with anyone else who will be registering for this course.

  • If you have previously taken classes with us and have used an email address that you share with another person who will also be registering, you must update your account with a unique email address. Click the Register Online button below and sign into your account. On the left side toolbar, click My Account. On the drop-down menu, click Edit Profile/Password. Scroll down to the Email Address field (not the secondary email address field!) and enter your own, individual (not shared!) email address here. Click the Submit button at the bottom to save. If you need assistance updating your account, please email or call (848-932-9271, option 2) our Registration Department.

Note: Pre-registration with payment is required.

Register

Registration will close at 3:00pm on May 7, 2021.

To Pay By Credit Card:

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First time registering online? Click here for step-by-step instructions.

To Pay By Check, Money Order, or Purchase Order:

Register by Mail/Email button

For Registration Assistance:

Please call 848-932-9271, option 2.

Program Questions? Contact Us!

Assistant Director: Carol Broccoli, 848-932-7207
Administrative Assistant: Claudine Oleskin, 848-932-7204