Customer Service Skills

for Water Utility Personnel
Date

Last Ran: May 6, 2009
8:30AM - 3:45PM

Next class is to be determined
Description

Developed and led by experienced utility professionals as well as customer service experts, this course will present concepts, tips, techniques and tools to help you build and improve your customer service skills.

Topics will include:

• Utility operations and the unique customer service challenges they pose
• In the office or out in the field—customer services is everyone’s job
• Customer service contact tools
• How to handle difficult situations and people

Great for anyone who want to improve their “people skills!”

0.6CEUs/6 TCHS for NJ licensed water/wastewater operators.
Fees
Registration Fee
Multi-Person Registration Fee
Location
TBD
Online Registration

Sorry! On-line registration is not currently available.

Would you like to be notified when the next offering is scheduled?
Here are 3 convenient ways to be added to our mailing list:
1. Click here to join our mailing list (please reference the course name or course code )
2. Call us at 732-932-9271
3. E-mail us at ocpe@njaes.rutgers.edu

NOTE: If paying with a PURCHASE ORDER, online registration is NOT available. Please use our Registration by Mail or Fax option below
Mail / Fax / Phone Registration
Registration by Phone
Please call our Registration Desk: 732-932-9271
 
Registration by Mail or Fax
Print out our Mail / Fax Registration Form and mail or fax it back to us. Our address and fax number can be found at the top of the form.