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Customer Service Skills for Utility Operations

Learn Effective Customer Service Skills for any Industry or Occupation!

Course Code: EO0108CA19

6 TCHs offered for NJ Water and Wastewater Operators
(License S, C, N, T, W, VSWS)

Customer Service Skills Course

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Date & Time

May 14, 2019
8:30am - 3:45pm (Check-in time: 8:00am)


Developed and led by experienced utility professionals as well as customer service experts, this course will present concepts, tips, techniques and tools to help you build and improve your customer service skills.

Topics will include:

  • Utility operations and the unique customer service challenges they pose
  • In the office or out in the field—customer services is everyone's job
  • Customer service contact tools
  • How to handle difficult situations and people

Great for anyone who wants to improve their "people skills!"


In addition to 0.6 Rutgers CEUs, this customer service training course has been approved for the following credits:

NJ Licensed Water and Wastewater Operators: 6 TCHs (Approval #01-010801-30)

PA Water and Wastewater Operators: 6 Recert Hours

Registration Fee $280.00
Multi-Person Registration Fee $250.00 Register at the same time with a colleague and you both save!
NJLWO Fee (T/W/VSWS License Holders Only) $140.00
Cancellation Fee $75.00

Substitutions are permitted. View cancellation policy.


Continental breakfast and deli buffet lunch will be provided to you at no additional cost.

NOTE: If you have any dietary restrictions or food allergies, please alert us at least one (1) week in advance of the course start date so that we can make reasonable accommodations. We cannot guarantee accommodations for special requests made after that time.


GPS systems may not recognize campus addresses. Even if they take you to the correct building, they will not take you to the assigned parking lot. Therefore, we strongly recommend that you use the directions we provide.

Ralph Geiger Turfgrass Education Center
20 Indyk-Engel Way, New Brunswick, NJ 08902
Directions and Parking Information

Note: Pre-registration is required. We're sorry, but we cannot guarantee a seat, materials or meals for walk-in registrants. Location is subject to change; registrants will be notified in the event of a change.


To Pay By Credit Card:

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First time registering online? Click here for step-by-step instructions.

To Pay By Check, Money Order, or Purchase Order:

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For Registration Assistance:

Please call 848-932-9271, option 2.

Program Questions? Contact Us!

Assistant Director: Carol Broccoli, 848-932-7207
Administrative Assistant: Claudine Oleskin, 848-932-7204

Attention U.S. Veterans

All of the courses offered by the Rutgers Office of Continuing Professional Education are approved by the New Jersey State Approving Agency for Veterans Training for educational benefits through the GI Bill. For more information about the GI Bill, click here.