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Managing Conflict Professionally


Course Code: BC0133WA21

Computer illustration of businesswoman sitting in front of laptop with coworkers on either side pointing and gesturing

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Date & Time

November 19, 2020
1:00pm - 2:00pm EST (Log in time: 12:50pm EST)

View all upcoming Fall Lunch and Learn online workshops.


Customized Instructor-Led Online Training Available Now

Do you have a large group that needs online training? We can customize this course or one of our many other training offerings and deliver the instruction to your team remotely!

For more information, call Sharon Gutterman at 848-932-7701 or send an email to gutterman@njaes.rutgers.edu.

Most people consider conflict as something bad or they try to avoid it. However, conflict is destructive only if it escalates! In fact, conflict in itself can be a powerful force for beneficial change and employee collaboration as long as conflict escalation is avoided. In this one hour program, learn how your organization can create win-win outcomes when employees reach an impasse in a resolution or problem-solving process.

Learning Objectives:

  1. Master a system of psychologically sound resolution strategies proven to work in a variety of conflict situations, helping to improve relationships, communication skills, and productivity.
  2. Understand the Conflict Escalation Scale for circumventing or surfacing hidden issues.
  3. Identify the four times you must avoid conflict.
  4. Recognize when is the ideal time to walk away from a conflict.

Headshot of John Eric Jacobsen, Instructor for Managing Conflict Professionally Online CourseMeet Your Instructor: John Eric Jacobsen

John Jacobsen is recognized as one of America's preeminent, leading authorities in the area of soft-skills training. He has consulted for more than 1,000 companies and addressed more than 1,000,000 people in 5,000 talks and seminars throughout the US. As a keynote speaker, corporate trainer, and seminar leader, he addresses thousands of people each year on topics such as Leadership, Surviving Change, Workplace Negativity, Customer Service, Stress Management, Emotional Control, and Communication Mastery.

In addition to 0.1 Rutgers CEUs, this online professional development course is approved for:
  • 1 PDC toward SHRM-CP and SHRM-SCP recertification
Registration Fee $35.00  

Cancellation is not allowed. Substitutions are permitted.


No meals will be provided at this course.

Accessing this Online Course

This online course is being delivered via Webex. It can be accessed with a computer, tablet, or smartphone. Registrants will receive a Webex link via email on November 18, 2020. You may turn on your webcam if you wish, but it is not required. Please mute your microphone upon entry.


  • If this is your first time registering with us, please provide your own unique email address when registering; do not provide an email address that you share with co-workers.

  • If you have previously taken classes with us and have used an email address that you share with your co-workers or supervisor, you must update your account with a unique email address. Click the Register Online button below and sign into your account. On the left side toolbar, click My Account. On the drop-down menu, click Edit Profile/Password. Scroll down to the Email Address field (not the secondary email address field!) and enter your own, individual (not shared!) email address here. Click the Submit button at the bottom to save. If you need assistance updating your account, please email or call (848-932-9271, option 2) our Registration Department.

Pre-registration is required.


Registration will close on November 18, 2020 at midnight.

To Pay By Credit Card:

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First time registering online? Click here for step-by-step instructions.

To Pay By Check, Money Order, or Purchase Order:

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For Registration Assistance:

Please call 848-932-9271, option 2.

Program Questions? Contact Us!

Sr. Program Coordinator: Sharon Gutterman, 848-932-7701